Front Desk Agent Saudi National

Job Summary

We are seeking a professional and friendly Front Desk Agent to join our team in SLS The Red Sea Saudi Arabia. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.

• Greet and checkin guests providing a warm welcome and efficient service
• Handle guest inquiries requests and complaints with empathy and professionalism
• Process checkouts including accurate billing and payment handling
• Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
• Maintain thorough knowledge of hotel facilities local attractions and services
• Collaborate with other departments to ensure guest needs are met promptly
• Manage reservations room assignments and special requests
• Ensure the front desk area is organized and wellstocked with necessary supplies
• Assist with administrative tasks including report generation and inventory management
• Adhere to hotel policies and procedures while maintaining a customerfocused approach
• Participate in ongoing training to enhance guest service skills and product knowledge

Qualifications :

• Minimum of 1 year experience in a guest services role preferably in a hotel setting
• Associates or Bachelors degree in hospitality business or related field (or equivalent work experience)
• Excellent communication and interpersonal skills with a focus on customer service
• Proficiency in Microsoft Office suite (Word Excel PowerPoint and Outlook)
• Experience with Opera hotel management software preferred
• Strong problemsolving abilities and attention to detail
• Flexibility to work various shifts including nights weekends and holidays
• Physical ability to stand for extended periods and occasionally lift up to 20 pounds
• Multilingual skills particularly Arabic and English are highly advantageous
• Knowledge of Jeddah and surrounding areas to provide local recommendations
• Ability to remain calm and professional in highpressure situations
• Demonstrated organizational skills and ability to multitask efficiently

Additional Information :

• Being a SLS employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
• This position is strictly for Saudis Only.

We are an inclusive company and our ambition is to attract recruit and promote talent

Remote Work :

No

Employment Type :

Fulltime

Key Skills

• Customer Service
• Hotel Experience
• Hospitality Experience
• Computer Skills
• Upselling
• Medical office experience
• Office Experience
• Computer Literacy
• Front Desk
• Guest Services
• Cash Handling
• Phone Etiquette

Apply Now