مشرف التدبير المنزلي

The Housekeeping Supervisor ensures the daily cleanliness, maintenance, and impeccable presentation of guest rooms and public areas, in strict compliance with Sofitel and LQA (Leading Quality Assurance) standards. They supervise, train, and monitor the work of the cleaning teams and ensure smooth coordination with other departments, particularly the Spa & Thalasso, a unique feature of the establishment.

Main Missions:

• Supervise and monitor the cleanliness of rooms, suites and public areas daily according to assigned sections.
• Conduct regular inspections and report any discrepancies found to the Governor General.
• Distribute cleaning tasks and sections among the women/room attendants according to occupancy and priority arrivals/departures (VIPs, late departures, turndowns).
• Train, supervise and motivate the housekeeping team; ensure the integration of new recruits and compliance with SOPs.
• Ensuring the proper use and management of cleaning products, linens and equipment, with a focus on cost control and sustainable development.
• Coordinate with reception the availability of rooms (OPERA status: Vacant/Dirty, Clean, Inspected, Out of Order/service) and the management of priorities.
• Report and track necessary maintenance interventions in rooms and common areas.
• Liaise with the Spa & Thalassotherapy Centre for the management of specific linen (bathrobes, treatment towels, technical textiles) and the maintenance of cabins and wellness areas.
• Participate in periodic inventories (linen, guest products, equipment) and the management of stocks for your floor/zone.
• Contribute to achieving quality scores (LQA audits, customer reviews, satisfaction surveys) and propose corrective actions.
• Manage found items according to the hotel procedure.
• To temporarily replace the Housekeeper in her absence on the routine operational tasks of the department.

Desired Candidate Profile

Hotel management or equivalent, ideally complemented by training in housekeeping management.

Minimum 2-3 years of experience in housekeeping, including initial experience in team supervision, preferably in 4-5 star hotels.

Fluency in Arabic and French is required, as well as operational English.

Knowledge of OPERA appreciated; proficiency in basic office tools.

REQUIRED SKILLS & QUALITIES

• Keen attention to detail and cleanliness, constant demand for quality standards.
• Natural leadership, ability to unite, train and develop the skills of a team.
• Organization, rigor and effective management of priorities under time constraints.
• A sense of service and diplomacy in managing relationships with other departments and clients.
• Discretion and respect for confidentiality.
• Initiative and responsiveness to unforeseen operational events.