مساعد إدارة

• Respond to travelers' requests and messages (before, during, and after their stay), in French, and if possible in English.
• Manage accommodation bookings and calendars (availability, synchronization, rates)
• Coordinate the reception of travelers (handing over keys, check-in and check-out)
• Organize and monitor the cleaning and preparation of accommodations with the teams
• Manage minor incidents and report maintenance needs
• Follow traveler reviews and contribute to improving listings (descriptions, photos)
• Ensure the administrative follow-up of the activity: tracking spreadsheets, payments, relations with owners

Desired Candidate Profile

• Education: [Bachelor's degree or equivalent experience] in management, tourism, hospitality, or a related field
• Previous experience in administrative support, reception, hospitality, or real estate is a plus
• Excellent oral and written communication skills in French; good level of English appreciated.
• Sense of organization, rigor and responsiveness
• Comfortable using digital tools (Airbnb, WhatsApp, Excel/Google Sheets)
• Customer service oriented, autonomous and discreet
• Profile: F minin.

Personal Qualities:

• A strong sense of service and kindness: you enjoy welcoming and reassuring guests, and you remain friendly even with a dissatisfied traveler.
• Responsiveness: you respond quickly to messages and know how to handle emergencies (lost keys, water problems, late arrival)
• Organization and attention to detail: you manage several reservations and schedules simultaneously without forgetting anything.
• Autonomy and a sense of initiative: you propose solutions rather than waiting for instructions.
• Ability to manage stress: you remain calm during periods of high activity or in case of unforeseen events.
• Clear communication: you know how to explain things simply, both orally and in writing, to travelers, owners, and cleaning staff.
• Team spirit: you collaborate easily with service providers and your colleagues.
• Discretion and reliability: you handle customer information and access to accommodations with seriousness.
• Neat appearance and welcoming manner: you represent the image of the agency
• Eager to learn: you are curious and ready to train in the tools and practices of the profession.