موظف مكتب المساعدة (Help Desk Agent)

• Respond to requests for technical assistance.
• Solve user problems.
• To provide solutions and contribute to a seamless user experience.
• Ensure the proper functioning of the IT infrastructure, taking into account the expectations and needs of users.
• Keep an eye on technological developments.
• Ensure the maintenance of networks and equipment, develop and adapt the various applications and databases.

Main responsibilities:

• To manage VoIP telephony.
• Provide technical assistance and support (hardware and software) to users.
• Escalate unresolved issues to higher-level support staff.
• Track and update ticket statuses.
• Introduce IT resources to new users and ensure their inductions.
• Prepare quotes and establish TCOs for the acquisition of computer equipment.
• Monitoring of files and purchasing processes in accordance with procedures.
• Monitor the IT consumables used at both entities as well as the management of IT stock.

Comp tences techniques

• Knowing how to understand and apply the general rules and principles of GMP, GLP and GDP, as well as the procedures related to one's activity.
• Knowing how to identify the activities of a project, translate them into steps, develop implementation schedules, evaluate deviations and recommend corrective actions.
• Possess knowledge in network installation and administration.

Personal expertise and qualities

• Knowing how to detect, interpret and compile information in order to make decisions.
• Knowing how to change and cost in a constructive way.
• Knowing how to share one's best practices and know-how.
• Knowing how to structure available information to extract the essential points.
• Knowing how to anticipate and manage change.
• Ability to coordinate and work on several projects in a cross-functional manner.
• To have an adequate capacity for observation, synthesis and reporting of information.
• to be reactive, to know how to prioritize actions, with a high sense of organization.
• very rigorous, with a strong sense of respect for procedures and work standards.

Job Benefits:

• Fixed and variable remuneration.
• Supervision assured.
• Integrate a career management system based on learning through multiple training programs in personal, technical and managerial development.

Algiers Ouled Fayet

Desired Candidate Profile

• Diploma of Technician or Senior Technician in Computer Science.
• 2-3 years of experience in a similar position.