مشرف مركز الاتصال

• Supervise and manage a team of contact center agents.
• To ensure the achievement of performance and quality objectives.
• Implement strategies to improve customer satisfaction.
• Analyze key performance indicators and propose corrective actions.
• Manage the schedules and organization of the teams.
• To ensure the ongoing training and professional development of staff.

Benefits

• R mun ration attractive et volutive.
• Collaborative and stimulating work environment.
• Opportunities for training and professional development.
• Job stability within a growing company.

Desired Candidate Profile

• Bachelor's degree (Bac +3 level).
• Confirmed experience in a similar role in a call center.
• Excellent communication and leadership skills.
• Ability to analyze data and make clear decisions.
• Mastery of computer tools and contact center software.
• Sense of organization and prioritization.