Freight Operations Executive

Purpose of the Job

Key Responsibilities

Operations Management

• Coordinate international sea freight (FCL, LCL, Breakbulk) and air freight shipments.


• Arrange bookings with ocean carriers, airlines, and overseas agents.


• Plan cargo collection, consolidation, transportation, and final delivery.


• Monitor shipments from origin to destination and provide proactive updates.


• Resolve operational issues and implement corrective actions to minimize delays.


• Ensure compliance with agreed transit times and service standards.

Documentation & Compliance

• Prepare, review, and process all shipping documentation, including:
  


• Bill of Lading (B/L)


• Air Waybill (AWB)


• Commercial Invoice


• Packing List


• Certificate of Origin


• Customs and export/import documentation





• Ensure documentation complies with local customs regulations and international trade requirements.


• Maintain accurate shipment records and operational files.

Customer Service

• Serve as the primary point of contact for assigned customers.


• Provide shipment status updates and respond promptly to customer inquiries.


• Manage customer expectations and resolve service-related issues.


• Build and maintain strong customer relationships to ensure high service quality.

Coordination

• Liaise with shipping lines, airlines, customs brokers, trucking companies, port and airport authorities, overseas agents, and other logistics partners.


• Coordinate with internal departments including Sales, Customs Clearance, Finance.


• Ensure smooth communication among all stakeholders throughout the shipment lifecycle.

Cost Control & Financial Management

• Verify supplier invoices and operational charges.


• Prepare shipment files for customer invoicing.


• Monitor transportation costs and identify opportunities for operational efficiency.


• Ensure profitability targets are met while maintaining service quality.

Compliance & Quality

• Ensure compliance with company policies, customs regulations, and international shipping standards.


• Support continuous improvement initiatives within the operations department.


• Follow health, safety, security, and quality management procedures.

Job Requirements - Experience and Education

• Bachelor’s degree in business or any other field


• 3-4 years of relevant working experience in the Freight Forwarding industry


• Experience in operations and broad knowledge of regulations


• Cargowise experience preferred


• Excellent MS office skills: Word, Excel and Power Point


• Good commands in professional emails writing

Leadership Behaviors

Setting a clear direction
Simplification
Growth mindset
Innovation
Skills

Communication Skills
Teamwork
Time Management