Reservation Supervisor

Job Summary

We are seeking a dynamic and customer-focused Reservation Supervisor to join our team in the beautiful coastal resort city of Sharm El Sheikh Egypt. As a key member of our Front Office Department you will play a crucial role in ensuring seamless guest experiences and optimizing our reservation processes.

• Oversee and manage the day-to-day operations of the reservation department
• Collaborate closely with Front Office team members to provide exceptional guest service
• Lead and mentor reservation staff providing guidance and support as needed
• Ensure accuracy and timeliness of all reservations in the Property Management System (PMS)
• Identify and create opportunities for increased revenue and achieve key financial targets
• Communicate effectively with other departments regarding guest information and special requests
• Monitor and analyze reservation trends to optimize occupancy and revenue
• Handle complex reservation inquiries and resolve guest issues promptly and professionally
• Implement and maintain standard operating procedures for the reservation process
• Stay updated on local attractions and events to provide informed recommendations to guests
• Ensure compliance with all company policies and procedures related to reservations

Qualifications :

• Proven experience in a supervisory role within hotel reservations or front office operations
• Exceptional attention to detail and ability to manage competing priorities effectively
• Strong leadership skills with the ability to coach and motivate team members
• Excellent communication and interpersonal skills with fluency in English (knowledge of Arabic or other languages is a plus)
• Proficiency in reservation management systems and property management software
• Demonstrated ability to identify revenue optimization opportunities and achieve financial targets
• Strong problem-solving skills and ability to make decisions in a fast-paced environment
• Customer-centric mindset with a commitment to delivering exceptional guest experiences
• Solid understanding of hospitality industry trends and best practices
• Ability to work flexible hours including weekends and holidays as required
• Bachelors degree in Hospitality Management or related field preferred (equivalent experience may be considered)

Additional Information :

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Bidding
• Dhtml
• Income Tax
• IT Service Desk
• ERP
• ACCA

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