Kids & Teenager Club Manager

Job Summary

• Oversee Kids and Teenager Club operations across multiple hotels resorts and hospitality destinations within the region.
• Establish and maintain operational standards policies procedures and brand guidelines.
• Conduct regular site visits operational reviews and quality assurance audits.
• Design and implement innovative recreational educational cultural sports wellness and entertainment programs for children and teenagers.
• Develop age-specific activities that encourage creativity learning social interaction and physical engagement.
• Ensure strict adherence to child safeguarding policies and procedures.
• Maintain compliance with local regulations licensing requirements and hospitality industry standards related to child care and recreation.
• Recruit train coach and mentor Kids Club Managers Supervisors and Activity Coordinators.
• Develop regional training programs focused on child engagement guest service safety and leadership skills.
• Conduct performance evaluations and talent development initiatives.
• Assist in preparing and managing regional budgets for Kids and Teenager Club operations.
• Monitor operational expenses and resource utilization.
• Build strong relationships with hotel leadership teams recreation departments and guest experience managers.
• Address escalated guest concerns and ensure timely resolution.
• Monitor guest satisfaction scores and implement continuous improvement initiatives.
• Benchmark programs against hospitality industry best practices.

Qualifications :

• Minimum 5 years of experience in childrens recreation youth programming hospitality recreation education or family entertainment.
• Minimum 3 years of management experience.
• Experience overseeing multiple locations or regional operations is preferred.
• Experience in hotels resorts cruise lines theme parks family entertainment centers or similar environments is highly desirable.
• hild and adolescent development principles.
• Program design and activity planning.
• Child safeguarding and risk management.
• Hospitality guest service standards.
• Leadership and team development.
• Budgeting and operational management.
• Conflict resolution and problem-solving.
• Strong communication and presentation skills.
• Cultural awareness and adaptability.
• Microsoft Office and operational reporting systems.

Remote Work :

No

Employment Type :

Full-time

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