Premium Guest Relations Representative

Job Summary

• Application Deadline: April 30 2026
• Cairo
• On-site

Job Description

Make the world your home

At Etihad we believe that exceptional journeys begin with exceptional people. As the national airline of the United Arab Emirates and one of the worlds fastest-growing airlines we connect Abu Dhabi to over 100 destinations worldwide but its our people who make every journey truly remarkable.

Were searching for passionate detail-oriented professionals to join our Premium Guest Relations team in Egypt a dedicated group responsible for managing the travel experiences of our most valued VIP guests.

In this role youll be the single point of contact ensuring seamless personalised service from the moment a booking is made until the journeys end. Youll handle complex itineraries coordinate with service delivery teams across the network and act as an ambassador of Etihads world-class hospitality. No two days are ever the same each interaction is an opportunity to create unforgettable experiences and represent the very best of Etihad.

What Youll Do:

• Handle all VIP bookings enquiries and itinerary management with precision and care across email WhatsApp and phone.
• Manage Etihad Guest redemption bookings and special service requests ensuring every journey reflects our commitment to excellence.
• Build and maintain close relationships across service delivery areas ensuring flawless coordination and first-class handling throughout the guest journey.
• Make empowered decisions to resolve anyservice issues swiftly and effectively.
• Maintain guest preference databases ensuring a personalised experience every time.
• Uphold Etihads highest standards forcommunication accuracy and data confidentiality.