Customer Success Specialist

Job Summary

Job Summary:

The Customer Success Specialist will assist in onboarding customer engagement and retention efforts. They will ensure that customers have a smooth experience with mazeed proactively addressing issues and identifying opportunities for upselling and expansion.

Location: Mohandseen

Reporting to: Customer Success Lead

Responsibilities:

• Assist with Onboarding & Training: Help new customers get started and maximize product value.
• Customer Relationship Management: Proactively check in with customers to ensure satisfaction.
• Monitor Customer Health Scores: Identify churn risks and escalate issues accordingly.
• Support & Troubleshooting: Work with support teams to ensure fast resolution of customer issues.
• Customer Communication & Feedback: Gather insights from customers and relay them to internal teams.
• Reporting & Dashboards: Assist in tracking customer health retention rates and churn.
• Automation & User Journey: Help implement automation tools for lifecycle communication.

Qualifications :

What You Will Bring To The Role:

• 12 years of experience in customer success support or account management.
• Familiarity with CRM tools and customer engagement platforms.
• Strong communication and problemsolving skills.
• Experience in building reports and automation workflows is a plus.

Additional Information :

What we offer:

If youre excited to embark on this journey with us to be part of an innovative team thats changing the game for small businesses we encourage you to apply. At mazeed we dont just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial wellbeing of small enterprises while advancing your career. Your success is our success and together well reach new heights in the world of finance and accounting.

Join our mazeed Family and enjoy:

A comprehensive benefits package that includes competitive compensation comprehensive health coverage professional development opportunities worklife balance initiatives and an inclusive company culture. We prioritize the wellbeing and growth of our employees and strive to create a supportive and rewarding work environment.

Remote Work :

No

Employment Type :

Fulltime

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Apply Now