Telesales Representative

Company Description KOMET INSTITUT is a German education institute focused on helping learners master the German language and better understand German culture. As a native-speaking team, the institute offers language assistance that goes beyond grammar and vocabulary to include cultural insights and everyday communication. KOMET INSTITUT encourages learners not only to speak German, but to think and live in the language. Its teaching strategy is based on innovation and the most up-to-date language teaching techniques, creating an engaging and effective learning environment for students.
Role Description The Telesales Representative is a full-time, on-site role based in Qesm El Doki. This position is responsible for making outbound calls to prospective learners, presenting KOMET INSTITUT’s language programs, and guiding potential students through course options and enrollment processes. The role includes following up on leads, answering inquiries about German language courses and services, and maintaining accurate records of customer interactions in the CRM system. The Telesales Representative collaborates with the training and academic teams to understand program details and ensures prospective learners receive clear, helpful information. Daily tasks also involve meeting sales targets, providing a professional and friendly customer experience, and contributing feedback to improve telesales scripts and processes.
Qualifications

• Strong Communication skills, including clear phone communication and active listening.
• Customer Service and Customer Support skills to manage inquiries, resolve concerns, and provide a positive experience.
• Proven Sales abilities, including persuasive presentation of courses and effective follow-up on leads.
• Training-related skills, such as understanding educational products and explaining program benefits to prospective learners.
• Ability to work on-site in Qesm El Doki and maintain a professional demeanor in a fast-paced environment.
• Basic computer literacy and familiarity with CRM or call management tools.
• Prior experience in telesales, education services, or language institutes is an advantage.
• Comfortable communicating in English; knowledge of German is a plus.