Team Leader (Customer Care)

• To ensure that the company satisfies its customers' needs.
• To understand, meet and exceed the customers' requirements
• To handle all telephone calls, written correspondence, emails and faxes in a polite and efficient manner
• Provides help and advice to customers, using the organization's products or services.
• communicates courteously with customers by telephone, email and face to face;
• investigates and solves customers' problems (these may be more complex or long-standing problems that have been passed over by customer service assistants)
• Keeps accurate records of discussions or correspondence with customers.
• Develops feedback or complaints procedures for customers to use.
• Ensures learning of organization products or services and keeping up to date with any changes.
• Handles VIP cases.
• Handles all complaints via (phone calls, faxes, face to face visits)
• Performs other related duties
• Impacts on the revenue and profits of the company

- سنة خبرة على الأقل

- مؤهل عالي

- تسويق ومبيعات

المتطلبات

• مستوي الخبرة

  مدير / مشرف

• سنين الخبرة

  سنة خبرة على الأقل

• الجنس المطلوب

  لا يشترط

• اللغة الانجليزية

  جيد جدا

• السن المطلوب

  27 - 30 سنة

• الحاسب الآلي

  أساسيات

• المؤهل المطلوب

  مؤهل عالي

• مايكروسوفت أوفيس

  أساسيات