Customer Support Specialist (l1)

Job Summary

Job description

Welcome to Syrve a leading provider of software for cash registers and restaurant management trusted by more than 10000 customers worldwide and growing.

Our Mission
At Syrve we believe technology should make running a restaurant simpler not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving competitive industry simplifying operations boosting efficiency and driving profitability through solutions built for how restaurants actually work.

Our Product
Our flagship platform brings everything a restaurant needs into one place: order management inventory tracking staff scheduling and customer analytics. Its a complete solution built to meet the real-world demands of modern restaurant operations whatever their size or setup.

Were presently expanding our multinational team and seeking a Customer Support Specialist.

Responsibilities

• Registration of all client requests in the task management service

• Ask customers targeted questions to quickly understand the root of the problem

• Provide prompt and accurate feedback to clients

• Properly escalate unresolved issues to appropriate internal teams

• Providing advice to clients on using the software

• Prioritize and manage several open issues at one time

• Receiving and resolving requests via email

• Acting as the first line of support for all external delivery integrations

• Creating new instructions in the knowledge base

• Maintain jovial relationships with clients

Job requirements

• Proficient in written and verbal communication in English and Arabic.

• Basic computer and printer skills

• Introduction to local and global computer networks

• Hands-on experience with Windows/Mac OS environments

• Good understanding of computer systems mobile devices and other tech products

• Ability to diagnose and troubleshoot basic technical issues

• Experienced in using CRM systems clear understanding of the workflows

We offer

• Work at a truly international company with a global footprint

• Fully remote work from anywhere

• Comprehensive health insurance

• 2-2 work schedule (2 days on 2 days off)

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