أخصائي دعم العملاء (مستوى B1+ في اللغة الإنجليزية)

About the Role

We are seeking a dedicated and articulate Customer Service Representative to join our Dubai Account team in Abbasia, Cairo. In this role, you will serve as the frontline voice of the brand, delivering exceptional service to customers through inbound and outbound support channels.

This position is ideal for professionals who thrive in a structured, service‑oriented environment and are committed to resolving customer inquiries with accuracy, empathy, and efficiency.

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Key Responsibilities

· Serve as the primary point of contact for customers via voice and chat channels

· Diagnose and resolve technical and non‑technical customer inquiries

· Escalate and follow up on complex cases to ensure complete resolution

· Document all customer interactions accurately within internal systems

· Collaborate cross‑functionally to improve service quality and customer satisfaction

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Qualifications

· Bachelor's degree in any discipline

· English proficiency at B1+ level or above

· Exceptional verbal and written communication skills

· Strong analytical and problem‑solving capabilities

· Ability to perform effectively within a structured, target‑driven environment

· Flexibility to work rotational shifts

· Graduates are encouraged to apply

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Compensation & Benefits

· Net salary: 13,000 EGP

· Social & Medical Insurance

· Fully funded paid training program

· Rotational shifts

· 2 rotational days off per week

· Clear career progression and promotion pathways

· Professional, supportive, and performance‑driven work environment

· Prime office location: Abbasia, Cairo