Rsa- Director Of Professional Services Delivery

Job Summary

Responsible for leading the strategy execution and delivery of professional services to ensure client success project excellence and business growth.

Principal Responsibilities:

• Oversee end-to-end delivery of professional services engagements with a focus on quality and customer value.
• Conduct project assessments to ensure alignment with scope timelines and strategic objectives.
• Implement and enforce delivery standards methodologies and quality assurance practices across projects.
• Lead mentor and develop a high-performing services delivery team.
• Partner with Sales Product and Customer Success to align services with business objectives and customer needs.
• Manage resource planning budgets and profitability of the professional services organization.
• Act as an executive sponsor for key clients ensuring long-term relationships and sustainable outcomes.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process please contact the RSA Talent Acquisition Team at . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time including prior to the advertised closing date.

Required Experience:

Director

Key Skills

• Close Protection
• Credit Control
• Customer Service
• Government
• Analytics

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