ممثل خدمة عملاء (حساب باللغة الإنجليزية - B2)

Company Description JobsHub is a growing organization focused on connecting talented individuals with meaningful career opportunities across diverse industries. The company is committed to creating supportive work environments where people can develop their skills and build long-term careers. JobsHub values clear communication, reliable service, and strong relationships with both employers and job seekers. Team members are encouraged to contribute ideas, collaborate, and grow professionally. The company promotes an inclusive, gender-neutral, and non-discriminatory workplace culture.
Role Description This full-time, on-site Chat-English Customer Support Agent role is based in Qesm El Maadi. The agent will handle English-language customer inquiries via chat, providing prompt, accurate, and courteous responses. Day-to-day tasks include resolving customer issues, answering questions about products or services, and following established procedures and guidelines. The role involves documenting interactions, escalating complex issues when necessary, and following up to support customer satisfaction. The agent will collaborate with team members and other departments to ensure consistent, high-quality service and contribute to continuous improvement of support processes.
Qualifications

• Demonstrated skills in Customer Support and Customer Service to handle inquiries efficiently and professionally.
• Ability to maintain high levels of Customer Satisfaction through empathetic, solution-focused interactions.
• Strong Communication skills, particularly written English, to manage chat-based conversations clearly and effectively.
• Competence in Troubleshooting to identify issues, guide customers through solutions, and escalate when needed.
• Previous experience in call center or chat-based customer support is preferred.
• Comfort working on-site in Qesm El Maadi on a full-time schedule.
• Basic computer proficiency and ability to learn new software tools and support platforms.
• Strong attention to detail, reliability, and ability to work in a structured, performance-driven environment.