قائد نجاح العملاء - خبرة في مجال البرمجيات
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب مصر
تفاصيل الوظيفة
Amjaad Technology is looking for an experienced #Customer_Success_Leader
Location: #Maadi
#Responsibilities
-Own the After-Sales process from final application handover through ongoing technical support and issue resolution.
Conduct the final application handover and ensure clients fully understand the delivered solution.
-Understand the application deeply enough to handle client questions, technical issues, modifications, and enhancement requests.
Receive, analyze, and prioritize bugs, configuration issues, change requests, enhancements, and new requirements.
-Understand the client's business needs and translate them into clear technical requirements for the Software/Development Team.
-Act as the main communication bridge between Clients and the Software Team.
-Create clear tickets/requirements including business need, expected behavior, priority, and supporting details.
-Communicate technical updates, timelines, and solutions to clients professionally.
-Manage support requests based on urgency, business impact, and SLA.
Coordinate application training, UAT, testing, and client confirmation.
-Monitor recurring issues and identify root causes to minimize repeated customer problems.
-Ensure fixes and enhancements are properly tested and validated before client communication.
-Maintain accurate records of customer issues, requests, modifications, and resolutions.
Monitor customer satisfaction and proactively follow up on unresolved issues.
-Escalate critical technical issues when required.
-Ensure every request is followed through the complete cycle:
Request → Analysis → Development/Fix → Testing → Client Confirmation → Closure
What We’re Looking For:
✅ 5+ years of experience in Customer Service, Technical Support, Application Support, or a similar role.
✅ Experience in a Software / Technology company is highly preferred.
✅ Strong understanding of software applications and technical support processes.
✅ Proven experience dealing directly with clients and handling technical/application-related requests.
✅ Strong ability to translate business requirements into technical requirements.
✅ Experience working closely with Software / Development / Technical Teams.
✅ Experience with tickets, incidents, change requests, and enhancement requests.
✅ Experience providing or coordinating software/application training.
✅ Strong communication, negotiation, and customer relationship management skills.
✅ Strong ownership, follow-up, prioritization, and escalation management skills.
✅ Good understanding of SLA and support processes.
✅ Ability to handle difficult or demanding clients professionally.
✅ Technical background or IT/Software-related education is preferred.
Interested?
Send your updated CV [اضغط هنا لمشاهدة البريد اﻹلكتروني]
#Hiring #TechnicalSupport #ApplicationSupport #AfterSales #SoftwareJobs #TechJobs #CairoJobs #EgyptJobs #HiringNow #R&D #TechnicalSupportSupervisor
Location: #Maadi
#Responsibilities
-Own the After-Sales process from final application handover through ongoing technical support and issue resolution.
Conduct the final application handover and ensure clients fully understand the delivered solution.
-Understand the application deeply enough to handle client questions, technical issues, modifications, and enhancement requests.
Receive, analyze, and prioritize bugs, configuration issues, change requests, enhancements, and new requirements.
-Understand the client's business needs and translate them into clear technical requirements for the Software/Development Team.
-Act as the main communication bridge between Clients and the Software Team.
-Create clear tickets/requirements including business need, expected behavior, priority, and supporting details.
-Communicate technical updates, timelines, and solutions to clients professionally.
-Manage support requests based on urgency, business impact, and SLA.
Coordinate application training, UAT, testing, and client confirmation.
-Monitor recurring issues and identify root causes to minimize repeated customer problems.
-Ensure fixes and enhancements are properly tested and validated before client communication.
-Maintain accurate records of customer issues, requests, modifications, and resolutions.
Monitor customer satisfaction and proactively follow up on unresolved issues.
-Escalate critical technical issues when required.
-Ensure every request is followed through the complete cycle:
Request → Analysis → Development/Fix → Testing → Client Confirmation → Closure
What We’re Looking For:
✅ 5+ years of experience in Customer Service, Technical Support, Application Support, or a similar role.
✅ Experience in a Software / Technology company is highly preferred.
✅ Strong understanding of software applications and technical support processes.
✅ Proven experience dealing directly with clients and handling technical/application-related requests.
✅ Strong ability to translate business requirements into technical requirements.
✅ Experience working closely with Software / Development / Technical Teams.
✅ Experience with tickets, incidents, change requests, and enhancement requests.
✅ Experience providing or coordinating software/application training.
✅ Strong communication, negotiation, and customer relationship management skills.
✅ Strong ownership, follow-up, prioritization, and escalation management skills.
✅ Good understanding of SLA and support processes.
✅ Ability to handle difficult or demanding clients professionally.
✅ Technical background or IT/Software-related education is preferred.
Interested?
Send your updated CV [اضغط هنا لمشاهدة البريد اﻹلكتروني]
#Hiring #TechnicalSupport #ApplicationSupport #AfterSales #SoftwareJobs #TechJobs #CairoJobs #EgyptJobs #HiringNow #R&D #TechnicalSupportSupervisor
هذا الإعلان منشور على تنقيب مصر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.