Bellman

Job Summary

• Greet guests warmly and professionally upon arrival and departure.
• Assist guests with luggage handling including loading and unloading luggage from vehicles.
• Transport guest luggage to and from guest rooms.
• Provide information about the hotel and local area including dining options attractions and transportation.
• Answer guest inquiries and address their concerns promptly and courteously.
• Assist with guest requests such as arranging transportation making reservations and delivering messages.
• Maintain a clean and organized bell desk and luggage storage area.
• Assist with valet parking services (if applicable).
• Assist with setting up and breaking down meeting rooms or event spaces as needed.
• Ensure the safety and security of guest belongings.
• Proactively identify and address guest needs.
• Resolve guest complaints and issues effectively and efficiently.
• Strive to exceed guest expectations at all times

Qualifications :

• Excellent customer service skills
• Strong communication skills
• Ability to work well under pressure
• Physical fitness as the job involves lifting and carrying luggage
• Positive and friendly attitude
• Professional appearance and demeanor
• High School Diploma or equivalent.
• Previous experience in the hospitality industry preferred but not always required.
• Excellent customer service and interpersonal skills.
• Strong communication and interpersonal skills both verbal and written.
• Ability to work independently and as part of a team.
• Ability to lift and carry heavy luggage.
• Ability to stand for extended periods.
• Professional appearance and demeanor.

Remote Work :

No

Employment Type :

Fulltime

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