Manage and moderate the social media profiles and presence, including Facebook,Instagram,Website,WhatsApp, and additional channel
creatively responding with customized messages when needed
Manage and monitor consumer interactions by ensuring timely responses to all feedback, comments, messages, reviews and visitors posts
Generating leads to help the sales team
Keep records of customer interactions, inquiries, comments, transactions, complaints and actions taken Provide feedback on the efficiency of the customer service process Responding promptly and effectively to customers' complaints and requests.
