Receiving and reviewing customer orders to be delivered. Distributing orders to drivers and representatives according to areas and priority. Monitoring the departure of cars and scooters and movement schedules. Tracking the status of each order until it is delivered to the customer. Communicating with drivers along their routes and resolving any issues they face. Following up on delayed or undelivered orders. Following up on returns and rejected orders. Monitoring the condition of cars and scooters and ensuring their operational readiness. Coordinating with sales, warehouse, and customer service departments. Preparing a daily report on Delivered / Pending / Returned / Failed Orders. Monitoring fuel consumption, maintenance, and vehicle issues in coordination with the responsible supervisor. Ensuring drivers adhere to delivery schedules and routes. Tracking the performance of each driver and the number of orders delivered.