Quality Analysts | Cairo | German Or Spanish-speak

Job Summary

Sutherland Cairo is looking for 2 talented Quality Analysts to support a NEW Telecom program!! Were looking for German OR Spanish-speaking QAs!

As a QA youll be responsible for:

• Completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
• Defining Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Strengthening relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
• Keeping management updated: Relay important information in the form of timely and accurate reports. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Qualifications :

Our most successful candidate will have:

• 1 year of QA experience w/in the telecom domain
• Ability work onsite at our Cairo location
• German or Spanish fluency
• Ability to work in MS Office
• Ability to work in a fast-paced environment
• Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
• Strong analytical skills; be able to interpret data identify trends and make suggestions for improvements
• Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time

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