Customer Care Specialist

Job Summary

We are seeking a dedicated and empathetic Customer Care Specialist to join our team at Braes Egypt. In this role you will be the frontline representative of our company responsible for delivering exceptional service and support to our valued customers. The ideal candidate will possess excellent communication skills a passion for problemsolving and the ability to build lasting relationships with clients. If you are enthusiastic about creating positive customer experiences and thrive in a dynamic fastpaced environment we invite you to apply and become a key part of our customerfocused team.

Key Responsibilities:

Serve as the primary point of contact for customer inquiries via phone email chat and social media.

Resolve customer issues promptly and professionally while maintaining a high level of empathy and courtesy.

provide accurate information about products and services to ensure customer satisfaction.

Document customer interactions in our CRM system and follow up on open cases to ensure closure.

Collaborate with internal departments to resolve complex or escalated issues.

Monitor and respond to customer feedback contributing to continuous service improvement.

Maintain uptodate knowledge of company products services and policies.

Requirements

Required Skills & Qualifications:

• Bachelor s degree in Business Administration Communication or a related field.
  

• Proven experience in customer service or support roles (minimum 1 2 years preferred).
  

• Excellent communication skills in both Arabic and English both verbal and written.
  

• Strong problemsolving and conflictresolution abilities.
  

• Proficiency with CRM systems and Microsoft Office Suite.
  

• Ability to multitask and manage time effectively in a highvolume environment.
  

• A positive cando attitude and a passion for helping others.
  

Please note that this is a full time on site role in Sheikh Zayed .

Company Industry

Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

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