Customer Support Specialist

Job Summary

Description

About PetroApp:

PetroApp is a smart fuel management technology company helping organizations gain greater control visibility and efficiency over their fuel consumption and distribution.

Our solution uses NFC technology to enable real-time fuel monitoring and reporting helping companies reduce waste improve accountability and optimize their fuel operations.

Today PetroApp is expanding across 4 countries: Saudi Arabia Egypt Thailand and Nigeria with a growing international team building technology solutions for the energy transportation and fleet management sectors.

Key Responsibilities:

• Respond to customer inquiries through phone calls emails and other communication channels.
• Provide accurate information and assist customers with their questions and concerns.
• Handle customer complaints professionally and work toward effective solutions.
• Follow up on customer issues to ensure timely resolution and satisfaction.
• Coordinate with internal departments to address customer needs and resolve escalated cases.
• Maintain accurate records of customer interactions and feedback.
• Identify recurring customer issues and suggest improvements to enhance the overall customer

Requirements

• Bachelors degree in Business Administration or a related field.
• 13 years of experience in customer support or a similar role.
• Good knowledge of Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Good organizational skills and attention to detail.

Benefits

• Competitive salary package.
• Attractive Bonus.
• Medical & Social insurance.
• Career growth and development opportunities.
• Regular employee engagement and wellbeing activities.

Required Experience:

IC

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