Guest Relation Officer Russian Speaking

Job Summary

• Warmly welcome guests providing smooth check-in and check-out experiences
• Respond promptly to guest inquiries requests and concerns
• Maintain clear communication with all staff and departments
• Stay informed about VIP arrivals return guests and special requests
• Develop comprehensive knowledge of hotel services facilities and local attractions
• Handle guest correspondence and upsell room categories to maximise revenue
• Ensure the Guest Relations desk is attended at all times during your shift
• Maintain accurate guest records and resolve complaints in a timely manner
• Adhere to all safety security and emergency procedures

Qualifications :

• Minimum 1 year experience in hospitality; Bachelors degree in related field preferred
• Fluency in English and Russian
• Excellent interpersonal and communication skills with a professional demeanour
• Proficiency in computer systems and hotel management software
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritise in a fast-paced environment

Additional Information :

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Remote Work :

No

Employment Type :

Full-time

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