Community Manager

**Position:** Community Manager
**Department:** Customer Experience
**Employment Type:** Full Time

Job Overview

We are looking for a customer focused **Community Manager** to manage daily interactions with customers across social media platforms and communication channels.

The role focuses on **community moderation, customer satisfaction, and customer success** ensuring that every customer receives a helpful, timely, and professional response. The main objective is to build trust, resolve customer concerns, and deliver a positive customer experience, rather than handling sales or closing deals.

Key Responsibilities

- Manage daily moderation across social media platforms, including comments, direct messages, and customer inquiries.
- Respond to customer questions and concerns in a timely, professional, and friendly manner.
- Ensure customer satisfaction by providing accurate information and helpful solutions.
- Handle complaints, negative feedback, and sensitive situations professionally.
- Follow up on unresolved customer issues until they are addressed.
- Escalate complex complaints or issues to the relevant internal department when necessary.
- Maintain the brand’s tone of voice and ensure consistent communication across all channels.
- Monitor customer feedback, recurring complaints, and common questions to identify areas for improvement.
- Maintain accurate records of customer inquiries, complaints, and resolutions when required.
- Coordinate with internal teams to ensure customer issues are handled efficiently.
- Help build a positive online community and strengthen customer trust and loyalty.
- Prepare regular moderation and customer satisfaction reports.

Requirements

- Previous experience in community management, social media moderation, customer service, or a similar role.
- Excellent written communication skills in English and Arabic.
- Strong problem solving skills and a customer first mindset.
- Ability to handle complaints and difficult conversations calmly and professionally.
- Good organizational skills and attention to detail.
- Ability to manage multiple conversations and prioritize urgent customer issues.
- Strong follow up skills and a sense of responsibility.
- Familiarity with social media platforms, messaging tools, and moderation practices.
- Ability to remain professional and patient under pressure.

Role Scope

This position focuses on **customer support, community moderation, and customer success**. Sales, lead conversion, and closing deals are not part of the role’s primary responsibilities.

How to Apply

Interested candidates should send their **CV**, along with a brief summary of their relevant experience in community management, moderation, or customer service.

- سنتان خبرة على الأقل

- مؤهل عالي

- تسويق ومبيعات

المتطلبات

• مستوي الخبرة

  خبرة متوسطة

• سنين الخبرة

  سنتان خبرة على الأقل

• الجنس المطلوب

  لا يشترط

• اللغة الانجليزية

  جيد

• السن المطلوب

  21 - 27 سنة

• الحاسب الآلي

  جيد

• المؤهل المطلوب

  مؤهل عالي

• مايكروسوفت أوفيس

  جيد