Assistant Accommodation Manager

Job Summary

• Assist the Accommodation Manager in planning organizing and managing daily accommodation operations
• Supervise and support accommodation staff including security housekeeping and maintenance teams
• Ensure strict adherence to accommodation policies procedures and house rules
• Handle residents requests inquiries complaints and minor conflicts professionally
• Monitor and maintain high standards of cleanliness hygiene and facility upkeep
• Coordinate with maintenance teams for prompt corrective and preventive maintenance
• Assist in preparing staff duty rosters schedules and shift plans to optimize coverage
• Conduct regular inspections to ensure health safety and security standards are met
• Maintain accurate records of residents room allocations maintenance incidents and inventory
• Prepare daily weekly and monthly operational reports for management review
• Support room allocation occupancy control and resident movements
• Participate in recruitment training and performance evaluation of accommodation staff
• Assist in implementing emergency procedures and respond to incidents or accidents
• Monitor inventory of accommodation supplies linens and equipment and coordinate replenishment
• Support budgeting and cost control by monitoring expenditures related to accommodation operations
• Act as a point of contact in the absence of the Accommodation Manager
• Identify operational inefficiencies and suggest improvements to enhance resident satisfaction
• Liaise with external service providers vendors and contractors for maintenance repairs or services
• Support initiatives to improve overall resident experience and operational standards

Qualifications :

• High or Intermediate qualification
• 24 years of experience in accommodation housing or facility management
• Previous experience assisting in daily accommodation operations
• Ability to supervise and coordinate staff (security housekeeping maintenance) when required
• Good knowledge of accommodation policies procedures and house rules
• Experience in handling residents requests and basic complaint resolution
• Strong organizational and time-management skills
• Ability to prepare schedules records and operational reports
• Basic understanding of health safety and security regulations
• Good communication and interpersonal skills
• Ability to work under pressure and handle multiple tasks
• Proficiency in MS Office (Word Excel Outlook)
• Willingness to work shifts and support operational requirements

Additional Information :

Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Compliance Management
• Organizational skills
• Mediation Experience
• Solaris
• Facilities Management
• Conflict Management
• Assistive Technologies
• Opera/Guestline/Matrix software
• Joint Operations
• Sybase
• Alternative dispute resolution
• negotiation

Apply Now