Cc High Value & Young Advisor (arabic Account)

Job Summary

We re hiring on behalf of e& Egypt for the role of High Value & Young Advisor (Arabic Account). This is an on-site position where you ll deliver tailored support to high-value and youth segment customers ensuring fast accurate and professional service via voice and digital channels.

• Handle incoming customer inquiries from high-value and youth segments
  

• Resolve issues promptly using internal tools and escalation protocols
  

• Maintain accurate records of customer interactions
  

• Deliver support across voice email or chat as needed
  

• Meet key performance and quality targets
  

Requirements

Fluent in Arabic

A2 English level or above

University graduate (students not eligible)

Ability to work from Smart Village office

Flexible with rotational shifts (latest shift ends 9 PM for females 3 AM for males)

Willing to work rotational days off

Fresh graduates are welcome

Benefits

Basic Salary: EGP 5400

KPI Bonus: EGP 1350 (gross)

Total Package: EGP 6750 (gross)

Paid training

Full medical insurance

Social insurance

Transportation provided

Annual salary increase

Annual performance-based bonus

Key Skills

• Anti Money Laundering
• Accounts Handling
• Account Development
• Account Management
• Customer Support
• Corporate Marketing

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