Credit & Collection Support Specialist

Job Summary

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

We are seeking a detail-oriented and reliable Credit & Collection Support Specialist to join our Finance Operations team and provide essential support across customer account reconciliation and collection activities. This role is ideal for an experienced individual contributor who thrives in data-driven environments values accuracy and takes ownership in resolving account discrepancies. The position plays a key role in improving Accounts Receivable accuracy enhancing account transparency and strengthening customer trust. Candidates with a strong reconciliation mindset and a passion for operational excellence are encouraged to apply.

Based in Cairo and reporting to the Credit Services Supervisor the role is primarily focused on customer accounts reconciliation. Responsibilities include preparing accurate Statements of Account (SOA) and balance confirmation letters investigating Accounts Receivable items in SAP and extracting and uploading financial data with a high degree of precision. The specialist will collaborate closely with internal stakeholders to resolve discrepancies in a structured finance operations environment where data accuracy timeliness and accountability are critical. The role may involve occasional virtual meetings with regional counterparts; no travel is required.

Responsibilities may include the following and other duties may be assigned:

• Perform customer accounts reconciliation as the primary responsibility ensuring alignment between internal AR records and customer statements
• Prepare and maintain accurate customer Statements of Account (SOA) to support collection activities prepare balance confirmation letters and coordinate confirmations with customers
• Investigate open AR items discrepancies short payments and unapplied cash
• Extract upload and analyze AR data from SAP with the highest level of accuracy
• Provide clear and complete supporting documents and explanations to internal teams and customers
• Support the collections team by responding to inquiries related to invoices payments and balances
• Ensure reconciliation files are validated wellstructured and ready for customer sharing

Required Knowledge and Experience:

• 2 years of experience in cash operations or accounts receivable processes
• Strong working knowledge of customer collection processes
• Excellent Excel skills including data analysis and reconciliation handling
• Demonstrated problemsolving mindset with the ability to identify issues and propose appropriate solutions
• Academic background in Accounting Finance or Business Administration
• Arabic speaker and good command on English language

Desirable (Nice to Have):

Experience working with SAP and Financial Supply Chain Management (FSCM) systems is considered an advantage and will support quicker integration into the role.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here

Required Experience:

IC

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