منسق خدمة عملاء - Customer Service Coordinator

:ROLE SUMMARY

• The Customer Service Coordinator is responsible for ensuring the smooth operation of the Customer Service Information Desk and related activities within the mall.
• The role focuses on delivering exceptional customer experiences, maintaining operational efficiency, and supporting the mall’s promotional and loyalty programs.
• The coordinator acts as a brand ambassador for Majid Al Futtaim Properties, upholding the company’s values and standards.

• Assist customers with directions, mall information, and general inquiries.
• Handle and resolve customer complaints professionally, escalating issues to the relevant departments when necessary.
• Conduct periodic visits to retail stores to verify MID numbers and ensure compatibility with Salesforce systems for seamless Mall Gift Card and SHARE Pay transactions.
• Maintain accurate inventory levels and report discrepancies to the Customer Service Associate and Senior Associate.
• Execute daily Gift Card sales activities, ensuring accurate reconciliation and reporting.Perform monthly stock control and inventory verification tasks.
• Actively promote SHARE to customers, assisting with app downloads, registrations, and inquiries.
• Ensure customers are informed about loyalty rewards, mall campaigns, and promotions.
• Update the SHARE Wall regularly and support the SHARE Ambassador program.

• Bachelor's degree in Business Administration or any relevant field.
• 2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
• Very Good English level.
• Excellent communication and problem solving skills.

- سنتان خبرة على الأقل

- مؤهل عالي

- تسويق ومبيعات

المتطلبات

• مستوي الخبرة

  خبرة متوسطة

• سنين الخبرة

  سنتان خبرة على الأقل

• الجنس المطلوب

  لا يشترط

• اللغة الانجليزية

  جيد جدا

• السن المطلوب

  22 - 38 سنة

• الحاسب الآلي

  جيد

• المؤهل المطلوب

  مؤهل عالي ( كلية ادارة الأعمال / العلوم الادارية ونظم المعلومات / الادارة والاقتصاد )

• مايكروسوفت أوفيس

  جيد