مدير حسابات رئيسي

About Khazna

Khazna launched in 2020 with a mission to improve the financial well-being of the underbanked, who have little access to formal financial services by providing access to convenient, effective and secure smartphone-based financial services. Khazna has received the Central Bank of Egypt’s first prepaid card license and aims to become the go-to neobank for underbanked consumers across the Middle East. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and to launch its operations in Saudi Arabia.

This is a fun stage in the company's lifecycle as the core foundation has been but it is still early enough to assume a ton of ownership and to help shape the future of the company and its success.

Job Description

• Build and maintain strategic, long-term relationships while ensuring that the company's offerings meet users’ needs.
• Generate new business opportunities from existing accounts.
• Resolve client issues and concerns in a timely and effective manner.
• Monitor account performance, forecast and track key account metrics, and analyze key performance indicators (e.g., quarterly sales results and annual forecasts).
• Oversee customer account management, including negotiating contracts and agreements to maximize profitability.
• Prepare regular reports on account status and performance.
• Collaborate with FinOps and Channels teams to identify and develop growth opportunities.
• Assist with challenging client requests and issue escalations as needed.
• Collaborate with internal departments to facilitate the fulfillment of client needs.
• Collect and analyze data to gain deeper insights into customer needs and requirements.

Required Qualifications

• Bachelor's degree in Business Administration or a relevant field.
• Ability to effectively communicate with client stakeholders at all levels, from C-level executives to entry-level support roles.
• Proven ability to deliver client-focused solutions that effectively address customer needs.
• Minimum 2 years of experience in Account Management, Corporate Key Account Management, or Corporate Sales.
• Strong ability to build, manage, and grow long-term client relationships.
• Ability to work independently while keeping deliverables and deadlines on track.
• Strong creative thinking and problem-solving skills.
• Excellent written, verbal, phone, and presentation skills.
• Solid experience with Google Sheets and MS Office, particularly MS Excel.
• Excellent listening, negotiation, and presentation skills.
• Having a car is a plus.