موظف مركز اتصال "فرع القاهرة"

• Key ResponsibilitiesAnswer Inquiries: Provide accurate information to patients and callers regarding services, appointment scheduling, billing, and general non-clinical medical inquiries.
• Data Entry & Documentation: Enter and update patient information in the system, ensuring accuracy and confidentiality of all medical and personal data.
• Patient Follow-Up: Contact patients to confirm appointments, provide reminders, gather feedback, and follow up on scheduled procedures.
• Customer Service: Handle patient inquiries, concerns, and complaints with empathy, patience, and professionalism, ensuring timely and effective resolution.

Skills & Qualifications:

• Education: Graduates from all faculties are welcome to apply.
• Experience: Previous experience in a call center, healthcare administration, or customer service is preferred.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate clearly and empathetically.
• Computer Skills: Proficiency in basic office applications and the ability to use medical software and information systems.
• Attention to Detail: Strong organizational skills and the ability to maintain accurate patient records.
• Problem-Solving: Ability to handle patient concerns professionally and find effective solutions.
• Multitasking: Ability to manage multiple tasks efficiently while maintaining a high standard of customer service.