Receptionist (shift-based)

Job Summary

Role Summary

The Receptionist serves as the primary point of contact for guests ensuring a seamless and professional first impression that reflects high hospitality this on-site full-time role you will manage guest arrivals departures and inquiries at a Junior level. Success is measured by your ability to provide efficient service maintain administrative accuracy and uphold guest satisfaction ratings.

Work Setup & Collaboration

• Operates fully on-site within a shift-based schedule.
  
• Follows structured service protocols and compliance standards regarding guest privacy and financial transactions.
  

What Youll Do

• Execute guest check-in and check-out procedures following established brand standards and timelines.
  
• Manage a telephone system routing calls and taking detailed messages for various departments.
  
• Process guest payments room charges and daily reconciliations with high mathematical accuracy.
  
• Coordinate with housekeeping to ensure real-time room status updates and immediate readiness for arrivals.
  
• Address guest inquiries and complaints promptly escalating complex issues to management when necessary.
  
• Maintain a clean organized and welcoming front desk and lobby environment at all times.
  
• Input and update guest profiles and reservation data accurately in the Property Management System (PMS).
  

Success Indicators

• Maintain an average guest satisfaction score (CSAT) of 90% or higher for front-desk interactions.
  
• Achieve 100% accuracy in daily cash handling and billing reconciliation.
  
• Minimize guest wait times during peak check-in windows through efficient process execution.
  
• Successfully resolve 85% of guest inquiries without requiring management intervention.
  

Required Qualifications

• 02 years of experience in customer service hospitality or a front-facing administrative role.
  
• Basic proficiency in Microsoft Office Suite (Word Excel Outlook).
  
• Strong verbal communication skills for clear professional and friendly face-to-face and phone interactions.
  
• Ability to work a flexible schedule including early mornings late evenings and weekends.
  

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