مركز اتصال باللغة الإنجليزية

Overseas English Customer Service Specialist | E-commerce

I’m looking for experienced e-commerce customer service professionals to join Atheel CX and support North American customers.

This role is ideal for someone who understands cross-border e-commerce, knows how to handle customer inquiries professionally, and can turn customer issues into positive experiences.

What you’ll do:

• Support North American customers through email, live chat, and ticketing systems.

• Handle inquiries related to orders, shipping, product usage, repairs, and replacements.

• Coordinate with internal teams to resolve customer issues efficiently.

• Deliver a smooth, professional customer experience from start to finish.

What we’re looking for:

• Experience in cross-border e-commerce customer service — a MUST.

• Strong English communication skills, fluency, and clear pronunciation.

• Experience with Amazon, Shopify, or eBay is a plus.

• Familiarity with Zendesk or similar customer service platforms is an advantage.

• Strong problem-solving skills, attention to detail, and employment stability.

What’s in it for you:

• Up to 19,000 EGP NET (16,000 basic + 3,000 KPIs).

• Maadi Technology Park, Cairo.

• Rotational night shifts between 3:00 PM and 3:00 AM.

• An opportunity to support North American customers and build on your e-commerce experience.

Interested or know someone who would be a great fit? Send your CV via DM or share this opportunity with your network.

01115983632

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