Customer Experience Team Leader P&g

Job Summary

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute management- and stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions coaching/mentoring coordination of tasks appraising performance pay reviews and developing for future assignments. The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas developing policies & practices and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect within this stream reflects acquisition of broad technical expertise business and industry knowledge and process and people leadership capabilities.A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques work procedures and is through a choice between known alternatives within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the job requires previous work experience in a related area or practical knowledge obtained via advanced at this level manage employees day-to-day and set priorities to ensure task completion.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Key Skills

• Hyperion
• Acquisition
• Asset
• ABAP
• Basic
• Activex

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