Soft Services Facility Lead

Job Summary

Key Responsibilities

• Lead and oversee the delivery of all soft services within the facility.
• Ensure high standards of cleanliness hygiene and workplace presentation are maintained at all times.
• Monitor service quality and compliance with agreed SLAs and KPIs.
• Conduct routine inspections and audits of facility areas and service performance.
• Develop and implement improvement plans to enhance service quality and operational efficiency.
• Manage third-party contractors providing cleaning landscaping pest control waste management and other soft services.
• Review contractor performance against contractual obligations and KPIs.
• Coordinate vendor meetings and ensure timely resolution of service issues.
• Act as the primary point of contact for soft services-related requests and escalations.
• Ensure prompt response and resolution of occupant and client concerns.
• Build strong relationships with internal stakeholders and facility occupants.
• Lead coach and supervise onsite soft services personnel.

Qualifications

• Bachelors degree in Facilities Management Business Administration Hospitality Management or a related field.
• Professional certifications in Facilities Management are an advantage (IFMA BIFM/IWFM FMP CFM etc.).
• Health & Safety certifications are considered a plus.

Experience

• 5 years of experience in facilities management workplace operations hospitality or property management.
• Minimum 2 years of experience managing soft services operations and service providers.
• Experience working within corporate offices commercial buildings healthcare retail industrial or mixed-use environments.

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