ابدأ مسيرتك المهنية | ممثل خدمة عملاء – للطلاب والخريجين | مستوى لغة إنجليزية A2+ | الزمالك

Company Description Gourmet Egypt is a pioneering food retailer that has been serving passionate food lovers since 2006, growing from a small selection of imported ingredients for five-star hotels to a diverse portfolio of premium products. The company now offers a wide range of “Handcrafted by Gourmet” items made from carefully selected local and imported ingredients, developed by in-house culinary experts and renowned visiting chefs. Gourmet Egypt has invested in a state-of-the-art e-commerce platform, including a webstore, mobile app, and shopable recipes, to better serve customers across channels. Guided by a mission to bring people together through high-quality food, Gourmet Egypt values community, teamwork, and genuine care for customers, treating every customer like family.

Role Description This is a full-time, on-site Call Center Agent role based in Zamalek, Cairo. The Call Center Agent will handle incoming and outgoing customer calls, respond to inquiries about products, promotions, and orders, and provide accurate information in A2+ level English and Arabic. The role includes processing orders, updating customer information, resolving complaints or issues, and escalating complex cases to the appropriate teams. The Call Center Agent will also support online shopping customers using Gourmet Egypt’s digital platforms, ensure each interaction reflects the company’s customer-first values, and maintain high standards of professionalism and service quality.

Qualifications

• Strong customer service and communication skills, including clear and courteous phone etiquette.
• Basic to intermediate English proficiency (A2+ level) and fluent Arabic, with the ability to understand and respond to customer needs.
• Good problem-solving and conflict-resolution skills to handle inquiries, complaints, and order-related issues.
• Comfort with computer systems, call center software, and e-commerce platforms, with attention to detail when entering data.
• Ability to work full time on-site in Zamalek, Cairo, with flexibility for shifts, weekends, and peak seasons.
• Strong team spirit, reliability, and a positive attitude, with an interest in food and hospitality considered an advantage.
• Students, recent graduates, or early-career professionals are encouraged to apply; previous call center or customer-facing experience is a plus.