موظف توظيف (خبرة في عمليات تعهيد الأعمال BPO)

Company Description Innovative Work Solutions is a leading provider of professional outsourcing services focused on smart, flexible, and dedicated solutions for clients worldwide. The company specializes in delivering seamless customer experiences across multiple industries, with a strong emphasis on high-quality call center services. Supported by a visionary team and cutting-edge technology, Innovative Work Solutions helps businesses enhance efficiency and customer satisfaction. Its client-centric approach and commitment to innovation make it a trusted partner for organizations seeking scalable, reliable support. The company values professionalism, adaptability, and excellence in every interaction.

Role Description This is a full-time, on-site Recruiter (BPO Experience) role based in Cairo, Egypt. The Recruiter will manage the end-to-end recruitment process for call center and BPO positions, including sourcing candidates, screening resumes, conducting interviews, and coordinating hiring decisions with hiring managers. Daily tasks include posting job ads, maintaining candidate pipelines, updating recruitment databases, and ensuring a positive candidate experience. The role also involves collaborating with operations and HR teams to understand staffing needs, support workforce planning, and contribute to continuous improvement of recruitment practices. The Recruiter is expected to meet hiring targets, adhere to company policies, and uphold high standards of professionalism in all interactions.

Qualifications

• Prior experience in recruitment, talent acquisition, or HR within a BPO or call center environment.
• Strong candidate sourcing skills using job boards, social media, networking, and referral programs.
• Proficiency in screening resumes, conducting interviews, and evaluating candidate fit for customer service roles.
• Familiarity with applicant tracking systems (ATS), recruitment software, and basic MS Office tools.
• Excellent communication and interpersonal skills, with the ability to engage candidates and stakeholders effectively.
• Ability to work in a fast-paced environment, manage multiple requisitions, and meet deadlines and hiring targets.
• Understanding of call center operations, performance metrics, and typical BPO role requirements.
• Strong organizational and time-management skills, with attention to detail and accuracy in documentation.
• Ability to work collaboratively in a team and build positive relationships with hiring managers and colleagues.
• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
• Fluency in English; additional language skills relevant to the region are an advantage.
• Willingness to work on-site in Cairo, Egypt and align with company schedules and operational needs.