Hotel Manager

Job Summary

Overall Onboard Operations

Manage all hotel and hospitality operations on board the vessel

Ensure smooth execution of daily programs excursions and sailing schedules

Act as the main coordination point between Captain shore operations and head office

Guest Experience & Service

Personally oversee guest satisfaction and handle complaints immediately

Ensure consistent service standards across reception housekeeping F&B and entertainment

Monitor guest feedback and daily reports; take corrective action in real time

Staff Leadership & Discipline

Lead onboard department heads (Reception Housekeeping Restaurant Bar Kitchen)

Control attendance punctuality uniforms grooming and behavior

Conduct daily briefings and enforce company policies

Recommend rewards penalties or dismissals when required

Financial & Cost Control

Enforce daily cash POS and revenue reporting

Control onboard expenses consumables and staff usage

Monitor F&B consumption and prevent waste free usage or unauthorized discounts

Support Finance with inventory counts audits and reconciliations

Inventory & Stores Control

Supervise receiving storage issuance and stock records

Verify deliveries against invoices and approved orders

Report shortages damages and variances immediately

Compliance Safety & Hygiene

Ensure compliance with Ministry of Tourism river transport and safety regulations

Enforce hygiene food safety and cleanliness standards

Lead safety drills and emergency preparedness with Captain and crew

Reporting & Communication

Submit daily operational and financial reports

Escalate issues immediatelyno delayed reporting

Act as Hansas representative on board with full authority

Requirements

510 years experience in river cruises hotels or resorts

Strong leadership and operational discipline

Comfortable handling guests staff suppliers and authorities

Financially aware and control-minded

Fluent in English required French a big plus

Company Industry

IT Services and IT Consulting

Key Skills

• Food Handling
• Hospitality Management
• Hotel Experience
• Hospitality Experience
• GM Vehicles
• Management Experience
• Profit & Loss
• Revenue Management
• Hotel Management
• Operations Management
• Budgeting
• Leadership Experience

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