Account Managers

Job Summary

The Account Manager is responsible for managing and growing relationships with assigned key clients ensuring high service performance across First Mile Storage and Last Mile operations. The role acts as the main liaison between clients and internal teams to deliver strong fulfillment rates accurate reconciliations smooth billing and high client satisfaction.

Key Responsibilities

• Serve as the single point of contact for assigned accounts
  

• Manage day-to-day client communication and service follow-up
  

• Ensure fulfillment performance meets agreed SLAs (Order Qty SKU level)
  

• Coordinate with Operations Warehouse and Transport to resolve:
  

• Missed deliveries
  

• Damages shortages and returns
  

• GRNs PODs and delivery confirmations
  

• Lead monthly reconciliations with clients and support accurate billing
  

• Reduce billing disputes and support faster collections
  

• Log and track all issues complaints and actions on the CRM system
  

• Conduct regular performance reviews with clients (weekly / monthly)
  

• Proactively identify service risks and improvement opportunities
  

• Support retention and expansion of existing accounts
  

• Fulfillment Rate (96%)
  

• OTIF Performance
  

• Client Complaint Resolution Time
  

• Reconciliation Closure Time
  

• Billing Dispute Rate
  

• Client Satisfaction & Retention
  

Requirements

Qualifications & Experience

• Bachelors degree Business Supply Chain Logistics or related field is preferred
  

• 36 years experience in Account Management or Client Operations
  

• Experience in 3PL Logistics FMCG Retail or E-commerce
  

• Strong understanding of fulfillment inventory and GRNs
  

Skills & Competencies

• Strong communication and stakeholder management
  

• Operational mindset with attention to detail
  

• Analytical and problem-solving skills
  

• Ability to work under pressure and manage multiple accounts
  

• Good Excel and reporting skills
  

• CRM system experience
  

Personal Attributes

• Customer-focused and ownership-driven
  

• Proactive and structured
  

• Results-oriented with strong follow-through
  

Benefits

Competitive package

Medical insurance

Social insurance coverage

Learning and development opportunities

Friendly and collaborative work environment

Flexible working hours (depending on role requirements)

Company Industry

IT Services and IT Consulting

Key Skills

• Restaurant Experience
• Customer Service
• Employee Evaluation
• Management Experience
• Math
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Mentoring
• Supervising Experience
• Restaurant Management

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