أخصائي خدمة عملاء باللغة الإنجليزية (مستوى B2 - C1)

Company Description COB Solution focuses on empowering medical providers through efficient operations, optimized workflows, and innovative technology-driven services. The company supports healthcare organizations in enhancing patient care quality while driving sustainable business growth. By streamlining processes and reducing administrative burdens, COB Solution enables medical teams to focus more on clinical outcomes. The work environment is collaborative and performance-oriented, offering team members the opportunity to contribute directly to the improvement of healthcare services.
Role Description The Senior English Customer Service (B2–C1) role is a full-time, on-site position based in Cairo, Egypt. The role involves handling inbound and outbound customer interactions in English, including answering inquiries, resolving issues, and providing accurate information to medical providers and related stakeholders. The team member will manage communication across phone, email, and chat channels, follow up on open cases, and ensure timely, professional responses. Daily tasks include documenting interactions in the system, collaborating with other departments to solve complex problems, and adhering to quality and service-level standards. The role may also involve supporting training activities for junior team members, contributing feedback to improve processes, and maintaining a customer-centric, solution-oriented approach.
Qualifications

• Strong English communication skills (B2–C1 level) with the ability to handle professional verbal and written interactions.
• Customer Service experience, including managing inquiries, resolving complaints, and maintaining high service standards.
• Skills in Translation and English Teaching that support clear explanations, language accuracy, and guidance for customers or team members.
• Experience in Training, coaching, or mentoring colleagues in customer service best practices and communication techniques.
• Relevant experience in healthcare, medical services, or business process outsourcing environments is an advantage.
• Ability to work on-site in Cairo, Egypt, with strong time management, attention to detail, and problem-solving skills.
• Comfort with CRM or ticketing systems and basic computer proficiency (MS Office or similar tools).
• Commitment to non-discriminatory, inclusive, and professional behavior in all customer and team interactions.