1. Deliver good, efficient and accurate service quality to achieve the customer expectation. 2. Deal and handle directly with customers face to face. 3. Obtain and evaluate all relevant information to handle product and service inquiries. 4. Handle, Manage and efficiently deal with customer inquiries, complaints, requests and respond promptly to customers . 5. Understand the process cycle and acts upon. 6. Attract potential customers by answering product and service questions; suggesting information about other products and services. 7. Maintains customer records by updating account information. 8. Follow and apply all the KPIs, policies and procedures.