مضيف / مضيفة (Host / Hostess)

Role Overview: The host/hostess is responsible for creating a distinctive first impression for guests by welcoming them in a friendly and professional manner. The role also includes managing reservations, waiting lists, and organizing guest flow to ensure a smooth and enjoyable experience within the venue. Tasks and Responsibilities: 1. Guest Experience: Welcoming and greeting guests immediately upon arrival in a friendly and professional manner. Creating a positive first impression that reflects the venue's image. Escorting guests to tables and providing menus. 2. Reservation and Seating Management: Managing reservations using available systems or logs. Organizing table distribution to achieve the best use of space. Coordinating with the service team to determine guest seating. 3. Waiting List Management: Monitoring and constantly updating the guest waiting list. Informing guests of the wait time accurately and clearly. Ensuring fair and efficient guest entry. 4. Coordination and Operations: Collaborating with the service and management team to ensure fast table turnover. Supporting workflow, especially during peak hours. Monitoring venue capacity and organizing seating movement efficiently. 5. Handling Guests: Responding to guest inquiries professionally. Handling minor complaints and escalating complex cases to management. Ensuring guest satisfaction throughout their stay. 6. Reception Area Management: Maintaining the cleanliness and organization of the reception and waiting area. Ensuring menus and supplies are always available. Requirements: Previous experience as a host/hostess or in customer service is preferred. Strong communication skills and the ability to interact with others. High organizational skills and the ability to multitask. Friendly and professional personality. Ability to work under pressure and in a fast-paced environment.

Additional Details

• Number of vacancies: 2
• Shift system: Morning and evening
• Benefits: Health insurance, social insurance, transportation allowance, overtime