Resort Representative Hurghada

Job Summary

Jet2holidays is coming to Egypt in February 2027 and were looking for passionate Resort Representatives to join our team!

As a valued member of our Jet2holidays Resort team youll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you

Were proud to provide our valued colleagues with a comprehensive range of benefits including:

• Excellent Salary
• Local Employment Contract via our Local Agent (start date from 25.01.27)
• Fully paid training and IT equipment provided
• Commission scheme for excursion sales
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across & Jet2holidays
• Weekly time off
• Monthly rosters shared in advance
• Recommend a Friend bonus scheme

What will I do

As a Resort Representative youll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. Youll be at the heart of creating memories for our customers.

• Create Memories

Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device youll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge youll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.

• Take Responsibility

Support our customers during any disruptions emergencies or escalations in resort providing calm confident assistance when it matters most.

• Be Present

Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.

• Work as One Team

On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers journey

What do I need

• Right to Work Documents

As we employ on local contracts you will already hold full right to work documents for Egypt.
(Egyptian National ID card or Egyptian Passport)

• Travel & Accommodation

You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational Travel expenses will be reimbursed. You will already be living in Egypt with your own accommodation.

• Flexibility

We aim to provide your roster 4 weeks in advance. Your roster can include early starts late finishes split shifts & weekend working. You will be required to support with any flight disruption serious emergencies in resort & customer escalations.

• Skills & Experience

Customer service experience is a plus but not essential. You must be solution orientated friendly & positive be confident and comfortable to use digital systems (on a tablet device)

What can I expect after I have applied

Once your application has been reviewed by our Talent Acquisition Team youll be invited to complete a short video interview. If successful youll progress to the final stage an in-person interview with our Jet2holidays Destination Management team.

Want to know more about the role Click the link below!
Jet2holidays Resort Representative (also known as Resort Customer Helper) - Video

To meet some of our amazing team and for a peek into life at Jet2holidays follow our Facebook Page: Jet2Careers Overseas

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Required Experience:

Unclear Seniority

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