موظف استقبال

Company description

With its stunning location in Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences, and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, as well as state-of-the-art conference and banquet venues.

A beautiful beach, delicious food, top-quality service, luxurious buffet restaurants, pools, Rixy Club exclusively for children, and live entertainment all await guests seeking the ultimate holiday experience.

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El Sheikh, and 9 km from Sharm El Sheikh.

Job description

• Carry out guest check-in and check-out procedures and address any problems guests may have during their stay.
• Perform duties according to the practices, operational instructions, and procedures established by the Front Office Manager.
• Monitor VIP, complimentary, and house-use rooms at all stages.
• Carry out foreign currency exchange transactions.
• Take over the cash register in full from the previous shift at the beginning of the shift and hand it over upon completion.
• Enter departmental cash revenues into the cash register.
• Handle guest complaints and ensure that the necessary action is taken, such as room changes, breakdown reports, and cleaning requests.
• Continuously monitor hotel occupancy and reservations, and forward overdue, unguaranteed optional reservations to the Reservations Supervisor or Reservations Officer.
• Remind guests in rooms that are due to check out. If an extension is requested, carry out the necessary procedures and inform the Housekeeping Department.
• Handle breakdowns, complaints, and other issues in the lobby, and ensure that they are resolved.
• Record guests’ wake-up call requests.
• Forward guest requests to the Guest Relations Department.
• Read the logbook and identify tasks that require follow-up.
• Gather information about all hotel events.
• Maintain knowledge of night audit procedures.
• Always greet guests and bid them farewell in a friendly manner.
• Exchange complete reports with other departments.
• Ensure that all official documents are completed fully and in an orderly manner.
• Provide managers with complete and accurate information.
• Participate in the Front Office Department’s internal communication meetings and training sessions.
• Monitor daily occupancy rates and forecasts to help maximize the facility’s occupancy rate.
• Know whom to contact in an emergency, such as hospitals, taxi services, and the police.
• Pay close attention to professional representation. Ensure that attire, conduct, and speech reflect well on the facility.
• Participate in the Emergency Response Teams.
• Anticipate how activities, equipment, and supplies may affect the environment. Participate in activities organized to protect biological diversity, share responsibility for increasing environmental awareness, and complete necessary training. Minimize the consumption of supplies and equipment, including paper and printouts.
• Follow required warnings and departmental training to conserve energy within the facility. Implement energy-saving decisions and consider environmental impact and energy efficiency when purchasing equipment.
• Fulfill responsibilities for properly managing and collecting waste to reduce environmental pollution and harmful effects on the environment.
• Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management that are not specified in this job description.

Qualifications

• Education: At least a high school or vocational diploma.
• Experience: At least 2 years of related work experience in the industry.
• Foreign languages: Sufficient English and Arabic language skills to communicate effectively with guests and employees.
• Courses and training: Theoretical and practical background.
• Computer literacy: Proficiency in MS Office applications and front office programs such as Fidelio and Opera.
• Skills: Technical knowledge and work experience related to methods, techniques, and processes in the relevant field. Familiarity with guest profiles based on experience. Ability to instruct less experienced colleagues on how to address guests. Ability to perform experienced, similar jobs that involve more than one unit or process.