مسؤول مبيعات (متحدث باللغة الإنجليزية)

Company Description Octopus Outsourcing is a business process outsourcing provider that delivers customer-focused solutions for global clients. Headquartered in Alexandria, Egypt, the company operates in a dynamic environment driven by innovation and a strong commitment to service excellence. Modern facilities and advanced communication capabilities support teams that connect organizations and customers across continents. The culture emphasizes continuous improvement, growth, and staying ahead of industry trends, offering team members opportunities to develop and advance.
Role Description This full-time, on-site Customer Care Professional (English Speaker) role is based in Giza. The Customer Care Professional will handle inbound and outbound customer interactions, respond to inquiries in English, and provide accurate information about products, services, and policies. Daily responsibilities include resolving issues, updating customer records, following up on open cases, and ensuring a positive experience at every contact point. The role also involves identifying recurring problems, sharing insights with the team, and adhering to quality, productivity, and service-level requirements. Collaboration with supervisors and colleagues to improve processes and maintain a supportive, professional work environment is expected.
Qualifications

• Customer Service and Customer Support skills to manage inquiries, resolve issues, and deliver high-quality assistance.
• Customer Satisfaction focus and strong Communication abilities to build rapport, listen actively, and ensure clear, empathetic responses.
• Analytical Skills to understand customer needs, identify patterns, and provide effective solutions or escalate issues appropriately.
• Fluency in spoken and written English; ability to communicate confidently and professionally with international customers.
• Basic computer literacy and experience working with CRM systems or contact center tools is beneficial.
• Ability to work on-site in Giza, handle shift-based schedules, and maintain reliability and punctuality.
• Previous experience in a call center, BPO environment, or customer-facing role is an advantage but not strictly required.
• High school diploma or equivalent; post-secondary education in business, communications, or related fields is a plus.