قائد فريق دعم تكنولوجيا المعلومات
تفاصيل الوظيفة
What you do
In this role, you will:
- Oversee daily support operations, manage user tickets and service requests across all available channels, including ticketing systems, phone calls, and emails, and ensure timely resolution in line with SLA targets.
- Lead and manage the IT support team of three people, assigning tasks, monitoring performance, and ensuring service quality.
- Manage incidents and service requests from users across all support channels.
- Coordinate ticket escalations and redirect tickets to the relevant technical teams, following up from ticket creation through final resolution.
- Monitor ticket progress, response times, and SLA compliance to ensure timely resolution.
- Communicate clearly with users regarding ticket status, expected resolution times, and responsible teams.
- Identify recurring issues, improve support processes, and maintain high levels of user satisfaction.
What you bring
- Education: University degree in computer science or another relevant discipline.
- Experience: Four or more years of experience in end-user IT support and three or more years leading and managing support teams.
- Certifications: Cloud, operating system management, virtualization, network, and system administration.
Strong IT background and hands-on experience in:
- Software: Microsoft products, including server management and applications.
- Operating systems: Microsoft Windows Server (2012 R2, 2016, and 2019), Linux, and CentOS.
- Network: Cisco routing, switching, and security.
- Storage: HP and EMC.
- Virtualization: Microsoft Hyper-V and VMware.
- Cloud: Microsoft Azure, AWS, and Oracle Cloud.
You work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics, and cloud-based tools, using insights responsibly in accordance with our standards for data governance, security, and ethical use.
Allianz Group is one of the world’s most trusted insurance and asset management companies. Caring for our employees, their ambitions, dreams, and challenges makes us a unique employer. Together, we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
At Allianz, we stand for unity. We believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. Our inclusive workplace is the foundation for this commitment, where people and performance both matter and where we nurture a culture grounded in integrity, fairness, inclusion, and trust.
We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristic protected under applicable local laws and regulations.
Join us. Let’s care for tomorrow.
About the Company
With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!
هذا الإعلان منشور على تنقيب مصر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
المصدر: تنقيب مصر