Lead Agent Air Import

Job Summary

Support the Supervisor in the day-to-day operation of the Air Import department while ensuring the timely and accurate movement of freight and delivering exceptional customer service. Serve as a role model for operational excellence teamwork and customer focus helping drive department performance and employee development.

Key Responsibilities

• Ensure smooth and timely shipment process flow from receipt of documents through final delivery.
• Follow and promote compliance with customer SOPs company policies and regulatory requirements.
• Ensure accurate and timely data entry into operational systems.
• Monitor shipment activity and proactively address issues to maintain customer satisfaction.
• Support the Supervisor in allocating workloads and balancing team resources to meet operational demands.
• Monitor workboards and key performance indicators (KPIs) to ensure service standards and productivity goals are achieved.
• Build and maintain strong relationships with customers vendors and internal stakeholders.
• Assist in responding to customer requests quotations and pricing inquiries in a timely and professional manner.
• Conduct customer reviews and maintain accurate CRM documentation.
• Monitor invoicing accuracy and BNP reports and assist with issue resolution as required.
• Serve as a resource and mentor to team members by sharing knowledge coaching on best practices and supporting employee development.
• Promote collaboration accountability and a positive team environment.
• Support the implementation of process improvements system enhancements and operational initiatives.
• Communicate policy system and regulatory updates to the team.
• Contribute to department productivity and continuous improvement initiatives.

Qualifications :

• Strong knowledge of Air Import operations and Expeditors processes
• Customer-focused with strong communication and interpersonal skills
• Strong organizational problem-solving and decision-making abilities
• Proficiency in Expeditors systems and Microsoft Office applications
• Ability to prioritize multiple tasks and meet deadlines
• Self-motivated with the ability to work independently and collaboratively
• Demonstrated leadership potential including coaching or mentoring others
• Minimum 2 years of industry-specific or equivalent operational experience
• Hazardous Materials certification preferred

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Remote Work :

No

Employment Type :

Full-time

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