Ocean Export Lead Agent

Job Summary

Assist Supervisor and Manager with all aspects of the operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Ensure accurate and timely client and vendors billing and data entry into our operating system.
• Interact with our customers in arranging their international export shipments meeting customer service standards.
• Understand department process flow constantly looking for areas to improve efficiency.
• Ensure all customers standard operating procedures are followed as per Customer SOP.
• Monitor shipment reports to ensure total customer satisfaction.

Support the Supervisor in the following areas:

• Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPIs are met e.g. timely data entry
• Build and maintaining strong relationships with customers.
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Monitor invoicing and BNP report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
• Promote productivity tools within the team (e.g. using workboard invoice processing expo)
• Be continuously open and positive to implementing new system changes and enhancements with the team.

Qualifications :

• A good understanding of Expeditors products services and systems
• Good market and product knowledge
• Hazardous Materials certification (preferred)
• 5 years of industry specific qualification (country specific)
• Customer focus
• Expeditors applications and system knowledge
• Software proficiency especially Microsoft Office (Excel Word etc.).
• Written and verbal communication skills; English proficiency
• Effective interpersonal skills including listening providing feedback and teamwork
• Process improvement
• Proactive strong organizational skills; time management
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Reinforcing company culture
• Proven leadership attitude and background; building team environment

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Business Intelligence
• Electro Mechanical
• Bluetooth
• Barista
• Accident Investigation

Apply Now