Service Planer Egypt

Job Summary

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Suspending SRs for CEs

Checking Parts against SR needs

Part Ordering Proactive and at CE Request

Parts processing Transition in progress

Parts Transferring

SR Reassignments

ETA Changing/Adjustment

Completing SRs for CEs

SR Cancellation

Changing Territory Assignment of SRs

Documenting in Public Notes all actions taken on SR

Guard Ordering/Confirming/Escalating

Phone Call Answering/Making

E-mail Communication with all NCR Services and Services Enablement Departments

Lync/Skype communication with all NCR Services and Services Enablement Departments

Providing updates to all inquiries/escalations/directions

Regular and timely review of Territory needs and developments

Premium Freight oversight

Utilization Intelligence (Labor Parts and Freight)

Escalation Suppression

Out of Process solutions for Aged calls

Closed Loop feedback to Enablement Orgs.

Identify improvement opportunities

Incumbent is responsible to attend all company mandated/recommended training courses.

Supports the territory of Italy

Perform other corresponding duties and tasks in accordance with his qualifications as directed by Employer

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Key Skills

• Debugging
• Computer Networking
• ConnectWise
• PKI
• PowerShell
• Windows
• C#
• Automotive Diagnostics
• Medical Imaging
• Azure
• Technical Support
• Troubleshooting

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