Customer Service Administrator

we looking for Customer Service & Problem Resolution Specialist.(only females)

Responsible for delivering exceptional customer service by handling customer inquiries, processing orders, resolving complaints, and ensuring a seamless customer experience across all communication channels for the women's wear brand.

Responsibilities

• Respond to customer inquiries via WhatsApp, social media, phone calls, email, and live chat.

• Assist customers with product information, sizing, availability, pricing, and styling recommendations.

• Process orders, exchanges, returns, and refunds according to company policy.

• Track shipments and provide customers with delivery updates.

• Investigate and resolve customer complaints and escalated issues promptly.

• Coordinate with Warehouse, Quality Control, Logistics, Finance, and Sales to resolve customer issues.

• Follow up with customers after resolving complaints to ensure satisfaction.

• Record all customer interactions and complaints in the CRM system.

• Analyze recurring customer issues and recommend process improvements.

• Meet customer service KPIs and maintain high customer satisfaction.

• Support promotional campaigns and product launches by providing accurate information to customers.

• Ensure compliance with company policies and service standards.

Benefits

competitive salary, KPI's , transportation allowance , annually vacations , fixed working hours

Requirements

• Proven Expertise: 1-3 years of dedicated experience in customer service, administration, or a related support role. Preferably in fashion retail or e-commerce.

• Customer Champion: Demonstrated ability in Customer Care, Customer Service, and Customer Support, with a genuine passion for helping others.

• Communication Maestro: Excellent verbal and written Communication Skills, with the ability to articulate clearly and empathetically.

• Problem Solver Extraordinaire: Strong Problem-Solving and Conflict Resolution capabilities, turning challenges into positive outcomes.

• Tech-Savvy & Organized: Proficiency with CRM Software and Microsoft Office Suite (Word, Excel, Outlook). Exceptional Organizational Skills and a keen Attention to Detail are a must for effective Data Entry and administrative tasks.

• Efficient & Proactive: Strong Time Management skills and the ability to multitask effectively in a fast-paced environment.

• Sales Support Savvy: Experience or understanding of Sales Support functions is a significant advantage.

• Career Level: This role is ideal for an Experienced professional looking to further develop their career in a crucial, customer-facing and administrative capacity.